Factory Devices & Printing Expert

Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide.

We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations).

Our team operates in an international context, serving all markets in most of the countries around the world.

Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Platforms (ServiceNow, Observability, Chatbots, SAP, Commercial, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, servers, …).

The Digital Workplace & Facilities team manages all digital capabilities across 60+ sites, including 12 manufacturing plants. We are looking for a specialist to bridge the gap between global Intune standards and the unique, mission-critical requirements of our factory device environments, focusing on rugged handhelds, thermal printers, and shop-floor hardware.

Are you passionate about providing exceptional Digital Workplace services that serve all our users every minute of their daily work? Influencing the way our associates collaborate and communicate? Join us to as a Digital Workplace Factory Devices Expert within our Digital Workplace & Facilities crew!

As part of the Device Experience and DEX team, you will manage the following capabilities:

• SOTI Product Ownership & MDM Management.
• Factory & Industrial Device Management.
• Enterprise Printing Services Management.
• Automation & Integration.
• Product Roadmap & Stakeholder Management.
• Security & Compliance.
  
  

We are looking for a Device Expert in our Device Experience and DEX team, with following core responsibilities, for all capabilities listed above.

Main Responsibilities

Factory Device Management (rugged & Mobile):

• Intune for Frontline: Design and implement Intune enrolment profiles for Windows and Android Enterprise dedicated devices (COSU) and rugged handhelds used in warehouse/factory settings.
• Zebra Integration: Manage Zebra devices using Zebra Mobility Extensions (MX) and Lifeguard Over-the-Air (OTA) updates via the Intune admin centre.
• Kiosk & Shared Mode: Implement "Multi-app Kiosk mode" and "Shared Device" policies to ensure shop-floor associates have secure, restricted access to required factory applications.
• SOTI Management: Maintain and optimize legacy or specialized device groups within SOTI MobiControl where applicable, ensuring parity with global security standards.
  
  

Office & Industrial Printing And Peripherals

• Printer Deployment: Automate the deployment of factory and office print queues using Intune, PowerShell, and tools like PaperCut Print Deploy or Universal Print.
• Label & Thermal Support: Support the configuration and connectivity of industrial label printers (e.g., Zebra, Sewoo) and POS hardware within the factory network.
• Driver Management: Manage the lifecycle of print drivers and specialized peripheral software, ensuring compatibility with evolving OS versions.
  
  

Operations & Governance

• Staging & Provisioning: Develop automated provisioning workflows to streamline the "out-of-the-box" experience for factory workers.
• Performance Monitoring: Utilize Endpoint Analytics and DEX tools to monitor the health of factory devices and proactively resolve connectivity or performance bottlenecks.
• Security & Compliance: Enforce Conditional Access and AppLocker policies to protect factory data while maintaining GxP compliance.
  
  

About You

Technical background required.

• Expert Intune Knowledge: Deep experience with Microsoft Intune (Plan 2/Suite), specifically for Android Enterprise and Windows "Frontline Worker" scenarios.
• Rugged Device Expertise: Hands-on experience managing Zebra, Honeywell, or similar rugged hardware.
• Scripting: Advanced PowerShell skills for automating device configurations and printer mapping.
• SOTI MobiControl: Experience managing devices within SOTI MobiControl (highly preferred).
• Identity & Networking: Understanding of Azure AD (Entra ID), Conditional Access, and factory VLAN/network troubleshooting.
  
  

General.

• Education: Bachelor’s degree in computer science, IT, or a related field.
• Experience: 5+ years in Endpoint Management, with at least 2 years focused on industrial or factory IT environments.
• Frameworks: Familiarity with ITIL service management and Agile/Scrum methodologies.
  
  

Soft Skills Required.

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• Fluent in English.
• Curious and open-minded, « out of the box » thinking with growth mindset, willing to stay up to date with emerging trends and technologies in device management and automation.
• Proven experience working & performing in global team, in a matrix organization, with strong capacity to manage activities across web meetings and collaborative solutions.
• Ability to lead & take ownership even in unclear situations. Contribute to clear the unclear
• Ability to provide innovative solutions, propose ideas to solve a problem by implementing them.
• Agile and continuous improvement mindset, with critical-thinking and root-cause-analysis paradigms.
• Able to write and speak fluently in English for any audience