Operations Executive - Rewards

About Snapmint

Founded by IIT Bombay alumni (Nalin Agrawal, Anil Gelra, Abhineet Sawa), Snapmint is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in Mumbai, with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur, we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

Come build Snapmint and help us change how India pays.

The Role

We are looking for an Operations Executive – Rewards to support the growing Rewards Program at Snapmint. The role will focus on ensuring the accurate and timely execution of cashback offers, merchant approvals and customer support escalations across business lines.

You will work closely with the Program Manager – Cashback Rewards and cross-functional teams including CSMs, Support and Tech to ensure cashback configurations go live correctly and customer issues are resolved quickly.

This role is ideal for someone who enjoys working at the intersection of operations, process management, stakeholder coordination and customer experience in a fast-paced fintech environment.

• Role Title: Operation Executive - Rewards
• Department: Sales & BD / Operations
• Employment Type: Fulltime
• Experience: 1-2 Yrs.
• Location: Bangalore
• Working Model: Work from Office – 5 Days a week
• Entity: Snapmint Credit Advisory Private Limited

What You Own

• Set up and maintain cashback configurations for sale events and BAU cycles, including caps, eligibility criteria and validity.
• Ensure cashback configurations are accurate across deals, discounts and regular cashback for different lines of business.
• Review configurations and proactively flag risks, gaps or policy deviations before they impact live campaigns.
• Manage merchant approvals for deals and discounts.
• Coordinate with the CSM team to ensure merchant-funded offers are aligned with cashback policies before go-live.
• Handle customer support escalations related to cashback, rewards and reward disputes.
• Coordinate with Support and Tech teams to drive timely resolution of customer issues.
• Conduct user calls to understand customer feedback, cashback-related issues and overall reward experience.
• Capture and share user insights that can help improve cashback policies, campaigns and customer experience.
• Track recurring operational issues, system-related gaps and process breaks.
• Drive timely closure of operational escalations and maintain proper documentation.
• Identify recurring issues and contribute to process improvements and operational efficiency.
• Maintain strong execution accuracy and ensure cashback programs are launched correctly and on time.
• Take end-to-end ownership of assigned operational activities, from configuration and coordination to issue resolution and closure.

What You Bring

• 1–2 years of experience in Operations, Customer Service Operations or a similar role.
• Strong understanding of process management and day-to-day operational execution.
• Comfortable working with configuration/admin panels, backend tools or operational systems, rather than relying only on spreadsheets.
• Strong Excel / Google Sheets skills.
• Basic understanding of SQL is an advantage.
• Experience using CRM or ticketing tools and managing operational/customer escalations.
• Strong attention to detail, particularly when handling configurations, offers and customer-facing processes where errors can have financial impact.
• Strong stakeholder coordination and communication skills.
• Ability to work with multiple teams including CSMs, Support, Tech and Program/Business teams.
• Strong problem-solving skills with the ability to identify issues and drive them to closure.
• Customer-centric mindset with the ability to understand and communicate user pain points and feedback.
• Comfortable working in a fast-paced, high-ownership environment.
• Bachelor’s degree in any discipline.

Good to Have

• Prior experience in Fintech, BNPL, Rewards & Cashback platforms or E-commerce.
• Experience in Operations / CS Operations within a consumer-facing business.
• Exposure to cashback, rewards, offers, promotions or loyalty programs.
• Experience working with a promo/offer engine or backend configuration platform.
• Hands-on experience with JIRA, CRM or ticketing tools.
• Basic SQL knowledge and experience working with operational data.
• Experience identifying process gaps, recurring issues and opportunities for automation or process improvement.