Accounts Receivable Specialist

Title: Account Receivable Specialist

Job Family: Finance

Open positions: 01

Work Location: Mahape, Navi Mumbai

Lindstrom Services India Private Limited

Purpose of the Role:

As an Accounts Receivable Specialist, you will play an important role in ensuring accurate, timely, and efficient Order-to-Cash (O2C) operations. The role will be responsible for cash application, collections, customer account management, reconciliations, receivables reporting, and resolution of customer payment-related queries.

You will work closely with Finance, Customer Service, Business Units, and customers to ensure healthy receivables, accurate financial records, and timely resolution of outstanding items. The role also provides an opportunity to contribute to process improvement, automation, and working capital initiatives in a growing, multi-location business environment.

Key Responsibilities:

Accounts Receivable & O2C Operations

• Manage day-to-day AR activities, including cash application, receipt allocation, reconciliations, and open-item clearing.
• Process receipt reallocations, credit note adjustments, and payment corrections accurately and within defined timelines.
• Support month-end closing, AR reporting, and reconciliation activities.

Collections & Receivables Management

• Monitor customer outstanding balances and overdue receivables.
• Follow up with customers for timely payments and resolution of payment-related issues.
• Coordinate with Customer Service and Business Units to resolve invoice, dispute, and collection matters.
• Identify and escalate high-risk and long-overdue accounts appropriately.

Customer & Contract Master Data

• Maintain accurate customer master data across ERP and relevant business systems.
• Support creation and modification of customer accounts in line with defined processes and controls.
• Maintain customer contract and agreement records and follow up on missing or renewal agreements.

Reporting & Analysis

• Prepare and maintain AR ageing, DSO, collection status, and customer outstanding reports.
• Track collection performance, payment delays, and potential bad debt risks.
• Support price increase tracking and invoice submission monitoring.
• Provide accurate analysis and reporting to support business and management decisions.

Stakeholder & Customer Management

• Communicate with customers regarding payment status, remittances, outstanding balances, and disputes.
• Collaborate with Finance, Customer Service, and Business Units to resolve receivable-related queries.
• Ensure timely communication and escalation of critical issues impacting collections and cash flow.

Compliance & Process Controls

• Maintain appropriate documentation and audit trails for AR activities.
• Support internal and statutory audit requirements.
• Coordinate recovery and follow-up activities for delinquent accounts, including external agencies or legal processes where required.
• Ensure adherence to company policies, financial controls, and defined O2C processes.

Process Improvement

• Identify opportunities to improve AR processes, reporting accuracy, and operational efficiency.
• Support standardization, automation, and continuous improvement initiatives across O2C operations.
• Contribute to finance transformation and working capital improvement initiatives.

Key Requirements:

• Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
• 3-6 years of relevant experience in Accounts Receivable / Order-to-Cash operations.
• Strong hands-on experience in cash application, collections, customer reconciliations, and AR reporting.
• Good understanding of AR ageing, DSO, open-item management, and receivables processes.
• Experience in customer master data and contract management is preferred.
• Experience working with ERP systems; Microsoft Dynamics exposure will be an advantage.
• Strong proficiency in MS Excel and financial reporting tools.
• Good analytical, problem-solving, and reconciliation skills.
• Strong communication and stakeholder management capabilities.
• High attention to detail with a strong focus on accuracy and timelines.
• Ability to work effectively in a centralized and multi-location business environment.
• A process-oriented mindset with an interest in continuous improvement and automation.

Key Performance Indicators (KPIs)

• Accurate and timely cash application and receipt allocation.
• Reduction in overdue receivables and unapplied cash.
• Improved collection effectiveness and timely resolution of customer disputes.
• Accurate and reliable AR, ageing, and DSO reporting.
• High-quality customer and contract master data.
• Strong compliance with financial controls, audit requirements, and process timelines.
• Contribution to improved process efficiency and O2C performance.

Why Join Lindström

At Lindström, the Accounts Receivable function plays an important role in maintaining strong customer relationships, supporting healthy cash flow, and enabling efficient business operations. This role offers an opportunity to work across functions, engage with customers and business teams, and contribute to improving finance processes in a dynamic and growing organization.