Communications & Customer Experience Intern

Communications & Customer Experience Intern

Location: Chennai

Duration: 3 months

Type: Full-time Internship

About the Role

Join us in transforming Chennai's public transportation experience. This hybrid role combines

digital communication strategy with hands-on field engagement, working directly with public

transport operators and management to improve user activation and adoption.

What You'll Do

User Activation & Engagement

● Drive initiatives to boost user activation, repeat usage, and feature adoption

● Identify onboarding friction points and execute communication-led solutions

● Track campaign performance and share insights with the team

Communication Execution

● Draft and coordinate social media campaigns and push notifications

● Ensure messaging is clear, user-friendly, and goal-aligned

● Maintain communication calendars and support A/B testing initiatives

Problem-Solving & Issue Resolution

● Use internal tools to track user issues and activation trends

● Coordinate with teams to ensure timely issue closure

● Identify patterns and suggest improvements based on data and field feedback

Field Engagement & Stakeholder Management

● Work with public transport operators and management to drive platform adoption

● Support onboarding, resolve operational queries, and gather frontline feedback

● Conduct field visits to transportation hubs and execute engagement programs across Chennai

What We're Looking For

Must-Haves

● Bilingual fluency in Tamil and English (reading, writing, speaking)

● Comfortable with extensive field visits across Chennai

● Strong written and verbal communication skills

● Graduate/final-year student/recent graduate (any discipline)

● Basic proficiency in Google Sheets/Excel

● High ownership and ability to thrive in fast-paced environments

Nice-to-Haves

● People-first attitude with patience for operational challenges

● Ability to simplify complex information

● Interest in urban mobility or civic tech

Why Join Us

Make a real impact on thousands of daily commuters and support digital transformation in public

transportation. Gain hands-on experience in communications, stakeholder management, and

operations while contributing to meaningful social change in your city.

Ready to transform Chennai's public transportation? Apply now.