Virtual Dental Front Desk & Insurance Coordinator

Job Type: Full-Time

Work Mode: Hybrid

Working Hours: U.S. Eastern Time (Ohio)

Experience: 3+ Years in Dental Front Office Administration

Software: Eaglesoft (Required)

About the Role

We are seeking an experienced Dental Front Desk & Insurance Coordinator to manage the daily administrative operations of a general dentistry practice.

The ideal candidate must have substantial dental front-office experience, strong knowledge of dental insurance and billing, and hands-on experience with Eaglesoft.

This role requires excellent English communication skills, the ability to handle patient calls professionally, and the confidence to manage scheduling, insurance verification, claims, billing, and patient follow-ups independently.

This is not an entry-level receptionist position. Candidates must be able to work independently with minimal training.

Key Responsibilities

• Handle incoming and outgoing patient calls professionally.
• Schedule, reschedule, confirm, and manage appointments in Eaglesoft.
• Fill schedule gaps and manage same-day cancellations.
• Manage patient recalls, reactivation lists, and unscheduled treatment follow-ups.
• Verify dental insurance benefits, including deductibles, annual maximums, waiting periods, and coverage limitations.
• Enter insurance information and benefit details accurately into Eaglesoft.
• Prepare treatment estimates and explain patient financial responsibilities.
• Submit predeterminations, pre-authorizations, and dental insurance claims.
• Follow up on outstanding claims, denials, rejections, and insurance A/R.
• Post insurance payments, EOBs, EFTs, and patient payments accurately.
• Manage patient balances, collections, statements, and payment follow-ups.
• Support treatment-plan follow-ups and improve case acceptance.
• Handle patient inquiries regarding appointments, insurance, and billing.
• Maintain accurate patient records and documentation.
• Assist with PPO credentialing and insurance contracting follow-ups when required.

Required Qualifications

• Minimum 3 years of experience in dental front-office administration.
• Hands-on experience with Eaglesoft dental practice management software.
• Strong knowledge of dental terminology, CDT codes, and treatment sequencing.
• Experience with dental insurance verification, claims, and billing.
• Experience with insurance A/R, payment posting, and patient collections.
• Strong scheduling and treatment coordination skills.
• Excellent spoken and written English communication skills.
• Ability to handle patient calls confidently and professionally.
• Ability to work independently with minimal supervision.
• Familiarity with HIPAA requirements and willingness to sign a BAA.
• Reliable internet, professional headset, and secure workstation.
• Availability to work U.S. Eastern Time business hours.

Preferred Experience

• Candidates with experience as a Dental Front Office Manager, Dental Insurance Coordinator, Dental Treatment Coordinator, or Dental Billing Specialist are encouraged to apply.