Senior Operations - Delivery /Diagnostics (Immediate Joiners Only)

Budget: upto 5 LPA

Location: HSR Layout, Bangalore

Experience: 3 - 6 Years

Working Days: 6 Days (1 Week Off)

About SugarFit

SugarFit, started in 2021, helps people manage and reverse Type 2 and Pre-Diabetes with a

personalized approach. The company is backed by Cure.fit, Tanglin Venture Partners, and

Endiya Partners, with $20M+ funding, and is growing fast in the health-tech space.

Role Overview

We are looking for an Operations Associate who can manage day-to-day operations,

communicate with users, and ensure everything runs smoothly. This role requires good

communication, problem-solving skills, and the ability to handle multiple tasks.

Key Responsibilities (KRAs & KPIs)

• Lead & booking operations – tracking leads, bookings, payments, cancellations, and drop-offs
• Slot & sample collection operations – ensuring scheduled collections happen and identifying pending/failed collections
• Report operations – tracking report generation TAT and pending reports
• Customer follow-ups – managing callbacks, reschedules, failed collections and unresolved cases
• Funnel monitoring – identifying leakage at each stage and driving closures
• Daily MIS & reporting – maintaining operational dashboards, SLA tracking and performance reporting
• Team handling - should able to handle a team

Key Requirements

● 3 - 6 years of experience in operations or similar role

● Good communication and coordination skills

● Ability to manage multiple tasks

● Comfortable working in a fast-paced environment

● Problem-solving mindset with attention to detail