Responsibilities

New service/support ticket management on the COE SW subdomains
Incident ticket management
Change ticket Management
Underderstand CI-CDJenkins build/test and different pipeline stages and Valeo GenFramwork and provide support to various software projects as per guidance
Understanding the CoreALM, ALM NG and SIE application and provide support to user requests.
Always meet customer service within the defined SLA and thereby meet KPIs
Ready to work in 24/7 support

Key Competences (Transversal/Professional)

Understanding of CI/CD tools chain (Jenkins, github, gerrit, gcc,nexus, Artifactory, TeamForge, Codebeamer, Klockwork, Blackduck,...)
Understanding of operating system administration (Windows, Linux) is a must
Knowledge on CoreALM(Teamforge/ codebeamer)
Knowledge of Static analysis tools like Klocworks/coverity etc
Knowledge of Vulnerability scan tools like Blacduck etc
Knowledge of software release management/exchange
Knowledge of Docker is a plus
Knowledge on Cloud Technologies (AWS) is a plus
Working experience with Ticketing systems (like Jira) is must

Engineer - GISOCC R&D DSIS

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