Sr Executive - Field Quality

Job Title : Quality Engineer

Qualification : Graduate in Mechanical or Electrical Engineering

Work Experience : Minimum 3 years (Female Diversity Preffered)

Reporting to : In charge Field Quality

Summary of Position:

1. Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data.

2. Process improvement in manufacturing process through root cause analysis of problem & implementation of solution at shop floor.

Roles and Responsibilities

● Collects customer complaint data from the field (trade partners, CFA’s and end –users) and communicates the results to the plant for immediate action.

● Visits customers to better understand the nature of the complaints.

● Organizes visits of plant personnel to customers and customer’s visits to the plant. ● Provide data to In charge quality analysis relating to field quality.

● Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.

● Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement

Required skills & Competencies

Technical

● Quality Reporting /Analysis/Planning

● Proficient in Ontrac reporting and analysis

● Proficient in SAP BW report and analysis

● Proficient in TCQ reporting , analysis

● Computer Literacy-Advanced Excel & Google sheets,

● Visual Tools - Tableau, Google studio, Google slides