Customer Service Executive - South West Asia

Join our team to manage end-to-end export order fulfilment for Sri Lanka and Bangladesh, ensuring seamless customer service and operational excellence.

Key Responsibilities

• Manage export orders from PO receipt to shipment, invoicing, and delivery.
• Coordinate export documentation including Proforma Invoices, Letters of Credit, and shipping documents.
• Work closely with Supply Chain, Logistics, Finance, Pricing, and Commercial teams to ensure on-time delivery.
• Handle customer enquiries, issue resolution, pricing discrepancies, rebates, and credit notes.
• Monitor order fulfilment, delivery performance, and customer service KPIs.

What We're Looking For

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Finance, or related field.
• 5-10 years of experience in Customer Service, Export Order Management, Logistics, Supply Chain, or Order-to-Cash functions.
• Strong knowledge of export documentation, invoicing, rebates, credit notes, and international trade processes.
• Experience with ERP systems and advanced proficiency in MS Excel.
• Excellent communication skills and ability to collaborate across regional teams.

Experience in a multinational manufacturing environment preferred.