B2B Enterprise Delivery and Operations Leader

Delivery and Operations Leader 

Location: Mumbai/Chennai 

Compensation: No bar for the right candidate

Experience: 15+ years  

Compensation: 60L to 1Cr

Application Link: https://www.otavo.ai/jobs/cmvi48rhb01cu01ohnfonb69h

A Delivery and Operations Leader (EdTech Domain) drives end-to-end execution, P&L

performance, and operational scalability across digital learning, courseware, LMS platforms, and

institutional client programs. The role bridges technology, content creation, and customer success to

ensure high-quality, profitable delivery.

Key Responsibilities

● Strategic Delivery & Governance: Design and scale enterprise-wide delivery frameworks,

SLAs, KPIs, and operational dashboards across K-12, higher ed, or enterprise learning

accounts.

● P&L & Financial Management: Own revenue targets, gross margins, utilization, capacity

planning, and cost optimization alongside the finance team.

● Cross-Functional & Content Coordination: Align product engineering, software

development (LMS/CMS), instructional design, content production, and QA teams.

● Client & Stakeholder Management: Act as executive sponsor for global university partners,

B2B clients, and key accounts to handle escalations and drive retention.

● Transformation & Automation: Champion Lean, Six Sigma, Agile, and AI-enabled

workflows to automate content scaling and operational efficiency.

Required Qualifications & Experience

● Experience: 15 to 20+ years of total experience, with 6+ years in senior leadership within

EdTech, digital publishing, or IT/BPM services.

● Domain Acumen: Deep familiarity with digital learning ecosystems, academic/curriculum

workflows, LMS architectures, and enterprise learning solutions.

● Education: Bachelor’s degree in a relevant field; MBA or master’s degree preferred.

● Core Competencies: P&L accountability, stakeholder management, Agile/Lean Six Sigma

methodologies, and data-driven governance.