Account Manager - BFSI

We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.

Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Key Responsibilitie

• sEstablish clear client retention goals
• .Define success milestones for the clients and employees to work toward
• sAssist customers with setting up and navigating various program
• sPromote the value of Gnani.ai’s software & service
• sUpsell/ Cross-sell Gnani.ai’s software & service
• sPromote value through customer experienc
• eAssist in creating training courses and educational material
• sReview customer complaints and concerns and seek to improve the customer experience
• .Assist in conducting Customer Workshops on a periodical basi

s

Candidate Perso

• naProven work experience as a Customer Success Manager or similar role for a minimum of three yea
• rsWorking in a SAAS organization is desirabl
• e.Experience in dealing with large and mid size Enterprise customers in Ind
• iaShould have a quota carrying experien
• ceExceptional ability to communicate and foster positive business relationshi
• psSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a pl
• usExperience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is require
• d.A bachelor or MBA degree is preferre
• d.This role requires fair amount of travel meeting your clients and working from the office locatio

n.