Client Operations Executive

What are we looking for?

We are looking for a Client Operations Executive with 2–3 years of experience to oversee client servicing and operational coordination in a tech-driven environment.

The role involves managing client communication, coordinating with internal stakeholders, tracking ongoing requirements, and ensuring timely execution and resolution. The ideal candidate should have a structured approach to work, strong attention to detail, and the ability to manage multiple responsibilities independently while maintaining high standards of operational efficiency.

Key Responsibilities

• Manage day-to-day communication and operational requirements of B2B clients.
• Coordinate with internal teams across Sales, Technology, and Operations to ensure timely execution of client requests.
• Oversee pending requirements, track progress, and ensure timely execution and closure of tasks.
• Handle client queries, resolve operational issues, and manage escalations.
• Maintain accurate client records, operational trackers, reports, and dashboards using MS Excel/ Google Workspace.
• Provide regular updates to clients and internal stakeholders.
• Ensure adherence to defined processes, timelines, and operational standards.
• Identify process gaps and support improvements in operational efficiency.
  
  

Requirements

• 2–3 years of relevant experience in client servicing, operations, or account coordination, preferably in a B2B environment.
• B2B experience preferred, ideally in an Ad Tech or technology-driven environment.
• Strong verbal and written communication skills.
• Working knowledge of MS Excel and Google Workspace, including data management, reporting, and basic spreadsheet functions.
• Ability to manage multiple priorities while maintaining accuracy and efficiency.
• Strong organizational and problem-solving skills.
• Ability to work independently and take ownership of assigned responsibilities.
  
  

Who's a Good Fit?

• Someone with a strong operations-oriented mindset and a structured approach to work.
• A disciplined and dependable individual who consistently follows processes and meets deadlines.
• Someone who is diligent, detail-oriented, and thorough in execution.
• A professional who takes ownership of responsibilities and ensures tasks are followed through to completion.
• Someone who can manage multiple stakeholders and priorities without compromising on quality or accuracy.