Presales Associate - US

About BrightChamps

BrightChamps is a global ed-tech giant aimed at bridging the gap between school education and real-world skills. From AI and Robotics to Financial Literacy, we empower kids to become the next generation of technology leaders. With a presence in over 30 countries, we are looking for talent that moves as fast as we do.

Role Overview

BrightCHAMPS is looking for a dynamic Presales Associate to engage with prospective parents, qualify leads, explain our learning programs, and drive demo class bookings for our global offerings. This role is ideal for someone who is a strong communicator, comfortable with outbound and inbound conversations, and motivated by conversion, customer engagement, and a fast-paced sales environment.

Key Responsibilities

• Connect with prospective parents through calls and other communication channels to introduce BrightCHAMPS programs and understand their child's learning needs.
• Qualify leads based on interest, age group, program fit, and readiness for demo sessions.
• Schedule and coordinate demo classes by aligning parent availability with counselor or trainer schedules.
• Clearly communicate program offerings, learning outcomes, and the value proposition of BrightCHAMPS to prospective parents.
• Handle inbound inquiries, address basic queries, and ensure a smooth handover of qualified leads to the sales or counseling team.
• Maintain accurate lead information, follow-up notes, and status updates in CRM systems and internal tools.
• Conduct timely follow-ups with interested parents to maximize demo attendance and support conversion goals.
• Collaborate with sales, operations, and customer success teams to deliver a seamless and positive parent experience.
• Achieve assigned productivity and lead management targets while maintaining high-quality customer interactions.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 0–1 years of experience in Pre-Sales, Inside Sales, Telesales, Customer Engagement, or EdTech Sales Support.
• Excellent verbal and written communication skills in English with a clear and professional speaking style.
• Strong interpersonal, persuasion, negotiation, and objection-handling skills.
• Basic understanding of sales processes, lead qualification, customer engagement, and CRM practices.
• Proficiency in CRM tools, Google Sheets, Microsoft Excel, and other basic computer applications.
• Strong organizational and multitasking abilities with excellent follow-up skills.
• Comfortable working in a fast-paced, target-driven environment.
• Customer-focused mindset with the ability to build rapport and maintain positive relationships with prospective parents.